Privacy Policy

Last Updated: January 1, 2025

At IT Skills Academy, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services.

1. Information We Collect

Personal Information: When you register for courses, create an account, or contact us, we may collect personal information including your name, email address, phone number, educational background, and career goals. This information is necessary to provide our educational services and support your learning journey.

Technical Information: We automatically collect certain technical information when you visit our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This helps us improve our website functionality and user experience.

Educational Progress Data: For enrolled students, we track course progress, assignment submissions, quiz results, and participation in discussions to provide personalized learning experiences and academic support.

2. How We Use Your Information

We use your personal information for the following purposes:

• Providing educational services and course materials
• Processing course enrollments and payments
• Communicating about courses, schedules, and important updates
• Providing technical support and customer service
• Personalizing your learning experience
• Improving our courses and services based on feedback
• Sending relevant educational content and career opportunities
• Complying with legal obligations and protecting our rights

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers: We work with trusted third-party service providers who assist us in operating our website, conducting business, and providing services to you. These providers are contractually obligated to keep your information confidential and use it only for the purposes we specify.

Career Services: With your explicit consent, we may share your information with potential employers or career partners to help you find job opportunities. You can opt out of this service at any time.

Legal Requirements: We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, regular security assessments, and staff training on data protection. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

You have several rights regarding your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can request correction of inaccurate or incomplete information
• Deletion: You can request deletion of your personal information, subject to certain exceptions
• Portability: You can request a copy of your information in a structured, machine-readable format
• Objection: You can object to certain processing of your information
• Restriction: You can request restriction of processing in certain circumstances

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

6. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Student records are typically retained for seven years after course completion to provide ongoing support and verification services. You may request earlier deletion of your information, subject to our legal and contractual obligations.

7. International Data Transfers

If you are located outside the European Union, please note that your information may be transferred to and processed in countries that may not have the same data protection laws as your jurisdiction. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to addressing your privacy concerns promptly and transparently.